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Purchases may be returned within 30 days from date of order. Refunds shall be issued upon inspection of returned items. No refund shall be issued on damaged items or otherwise deemed non-returnable.* Otherwise, refunds shall consist of the purchase price less shipping and 10% restocking fee.

Items which are damaged or otherwise deemed non-returnable upon inspection, shall only be returned at the expense of the buyer.

*Non-returnable shall include, but not be limited to:

  • Item is not in original packaging,

  • Any tags are missing or damaged,

  • Item is dirty or shows signs of wear or use,

  • Has any defect other than an obvious factory defect.

Whether an item is deemed returnable shall be at the sole discretion of From Our Heart.

Returns are to be shipped to:

From Our Heart
Attn: Returns
422 Point Street
Saltsburg, PA 15681-1151

SPECIAL NOTES: From Our Heart shall not be responsible for items damaged during shipping. If you believe an item has been damaged during shipping, contact the shipping company.