From Our Heart
Return Policy
From Our Heart is an authorized retailer for
Aurora World, Channel Craft, Grasslands Road, GUND and Russ Berrie.
At From Our Heart, we accept
Google Checkout
and
PayPal & PayPal Express
And all major credit cards.
Become a Fan
Share/FollowPurchases may be returned within 30 days from date of order. Refunds shall be issued upon inspection of returned items. No refund shall be issued on damaged items or otherwise deemed non-returnable.* Otherwise, refunds shall consist of the purchase price less shipping and 10% restocking fee.
Items which are damaged, otherwise deemed non-returnable upon inspection, or are returned at the request of the buyer, e.g. ordered wrong item, shall only be returned at the expense of the buyer.
*Non-returnable shall include, but not be limited to:
-
Item is not in original packaging,
-
Any tags are missing or damaged,
-
Item is dirty or shows signs of wear or use,
-
Has any defect other than an obvious factory defect.
Whether an item is deemed returnable shall be at the sole discretion of From Our Heart.
Returns are to be shipped to:
From Our Heart
Attn: Returns
422 Point Street
Saltsburg, PA 15681-1151
SPECIAL NOTES: From Our Heart shall not be responsible for items damaged during shipping. If you believe an item has been damaged during shipping, contact the shipping company.
IMPORTANT - All sales of Russ Berrie products are final and cannot be returned.
on all orders over $49.99.
Discount applied at checkout.
U.S. deliveries only.
Excludes $2.00 handling charge and wholesale orders.
FREE UPGRADE TO
PRIORITY MAIL
for orders under $50.00
Simply select Parcel Post and we will do the rest.
U.S. Domestic retail orders only under $50.00. Does not include orders which qualify for First Class or Free shipping.
See Shipping Terms & Conditions for additional limitations and restrictions.
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