Contact Us

Retail orders received before 3:00pm Eastern Time Monday through Friday, and before 11:00am Eastern Time Saturday, generally ship the same day for items that are in stock (excluding holidays). Otherwise, orders are shipped the next business day.

Retail orders that exceed $74.99 qualify for free standard shipping (Parcel Post) for U.S. Domestic deliveries only. For retail orders over $74.99 which require a shipping method other than Parcel Post (7-10 days), you must select a different shipping option at checkout and you will be responsible for all shipping charges.

For retail orders under $75.00, your shipping method will automatically be upgraded from Parcel Post to Priority Mail at no additional charge for U.S. Domestic deliveries only. If your retail order requires a shipping method faster than Priority Mail, you must make that selection at the time of checkout and will be responsible for the additional shipping charges.

No orders will be shipped on the following dates as they are federal holidays:

2017

Monday, January 2 New Year's Day (observed)
Monday, January 16 Martin Luther King Jr. Birthday
Monday, February 20 Washington's Birthday
Monday, May 29 Memorial Day
Tuesday, July 4 Independence Day
Monday, September 4 Labor Day
Monday, October 9 Columbus Day
Friday, November 10 Veterans Day (observed)
Thursday, November 23 Thanksgiving Day
Monday, December 25 Christmas Day

Read More...

Effective January 1, 2015, From Our Heart is offering a Customer Appreciation Discount. Customers making purchases during this discount period shall receive the following:

• 5% off purchases between $14.99 and $75.00 - OR
• Free Standard Shipping on orders over $74.99 (U.S. Sales Only)

Discounts shall be applied automatically at time of checkout and shall appear on your invoice as "Customer Appreciation Discount".

EXCLUSIONS

• Discounts do not apply to handling fees, shipping or PA sales tax (PA residents only).
• Discounts cannot be applied to bulk, wholesale or Extra Large Plush orders
• Free Shipping does not apply to Ande Rooney Signs, Extra Large Plush orders
• Free Shipping and Free Shipping Upgrades are not available on bulk/wholesale orders or retail orders which are excessive in weight, require over-sized boxes, require multiple boxes, have multiple delivery destinations, or that constitute separate orders
• Shipping methods other than Standard Shipping (Parcel Post) are subject to additional charge and shall be billed separately if necessary

Read More...