From Our Heart ships using the United State Postal Service (USPS). Shipping options include First Class, Parcel Post, Priority Mail, Express Mail, Next Day Mail for all U.S. Domestic Orders, and International Priority Mail and International Express Mail for all international orders*. Shipping options are provided at time of checkout and shipping estimates can be calculated when you provide the country of delivery, State and postal code.
*Additional less expensive shipping options are available for international shipping which do not appear at checkout and are only available for certain smaller items (Flat Rate International Priority Mail). Please Contact Us for an estimate.
IMPORTANT! Flat Rate International Priority Mail does not provide for the option of package tracking. Buyer assumes all responsibility for Flat Rate International Priority Mail and cannot hold From Our Heart liable for lost or damaged packages and the contents therein.
Retail orders received before 3:00pm Eastern Time Monday through Friday, and before 11:00am Eastern Time Saturday, generally ship the same day for items that are in stock (excluding holidays). Otherwise, orders are shipped the next business day.
Shipping will be calculated after the order is completed and packed, at which time, you will be invoiced for the shipping cost. All shipping costs must be paid for in full before the order will be shipped.
LIMITATIONS and RESTRICTIONS
Free Shipping and Free Shipping Upgrades are no longer available.
ITEMS DAMAGED DURING SHIPPING - From Our Heart will not be responsible of items damaged during shipping. If you believe an item (or items) was damaged during shipping, you must file a claim with the carrier. From Our Heart shall not and cannot be held liable to replace any item(s) damaged during shipping.
Payment by eCheck
eChecks are processed through PayPal. The payment is withdrawn directly from your bank within 3-5 business days*. As soon as we receive confirmation of sufficient funds from the bank, your order will be processed and shipped. DO NOT use eCheck if you need to have your order shipped immediately.
*Note. Bank processing times vary by country. Some typical processing times are:
Australia - 3-5 business days
Brazil - 1-3 business days
Canada - 6-8 business days
France - 8-10 business days
Netherlands - 4-6 business days
United Kingdom - 5-7 business days
United States - 3-5 business days
No orders will be shipped on the following dates as they are federal holidays:
Monday, January 1 New Year's Day
Monday, January 15 Martin Luther King Jr. birthday
Monday, February 19 Washington's Birthday (observed)
Monday, May 28 Memorial Day
Wednesday, July 4 Independence Day
Monday, September 3 Labor Day
Monday, October 8 Columbus Day
Monday, November 12 Veterans Day (observed)
Thursday, November 22 Thanksgiving Day
Tuesday, December 25 Christmas Day
From Our Heart
422 Point Street
Saltsburg, Pennsylvania 15681-1151